Comments on: Fix Outlook 2016 Freezes/Hangs With Gmail IMAP

By: Roger Jimenez

Roger Jimenez — Thu, 08 Oct 2020 01:30:30 +0000

It worked for me so thank you very much. I can’t see how 3 years later we are still having the same problem.

By: Josep

Josep — Fri, 07 Dec 2018 11:57:41 +0000

In my case, the problem was that I can’t sync folders (other than Inbox, Drafts & deleted).
The solution has been uncheck “Get folder unread count for subscribed folders”
Thanks!

By: Peter

Peter — Mon, 26 Feb 2018 18:02:09 +0000

Thanks!!! Installed Outlook 2016 yesterday and the first synch worked fine, although took time and sluggish. After that however no new mails would show up. I had it set to 36 months (approx. 40k emails) and it just wouldn’t work. Googled, and googled… Found this tip, set Outlook to 3 months and now it works fine!! Appreciated!!

By: Bruce

Bruce — Sun, 04 Feb 2018 01:57:37 +0000

After hours of fussing with the Outlook 2016 install on a new PC, your suggestion finally did the trick. I’d already employed “selective sync” to no avail, but had not tried adjusting the amount of mail to keep offline. The remaining mystery is why my previous install (same version of Office on a 6-year-old PC) worked flawlessly and was synchronizing everything(?) Anyhow, thank you very much!

By: Steve Taylor

Steve Taylor — Wed, 17 Jan 2018 06:48:30 +0000

In reply to Tammy.

Keeping mail offline, with or without an IMAP email account is useful for the following situations:
1) Because it’s your email, and you want to have access to it if you can or especially if you cannot login to your email provider anymore. If you can’t login anymore (lost mobile phones means no verification texts can be received), then it’s /their/ email.
2) If you want to move your email to another provider.
3) If you frequently have no internet access on the job, and you need to access your email to find information or solve problems.

By: Joanne

Joanne — Tue, 07 Nov 2017 18:09:59 +0000

I have been searching for 2 days on the freezing of Outlook 2016 and your suggestions did it! Especially mail to keep offline set to 1 month
Thansks

By: Graham

Graham — Thu, 22 Jun 2017 23:49:30 +0000

Thank you, you solved my problem of Outlook 2016 crashing during sync of subscribed folders. When I checked the selective sync option, only the inbox was ticked, so I don’t think there was any problem there. However, setting the Mail to keep Offline bar back to 12 months resolved the sync problem immediately.
Cheers.

By: Tammy

Tammy — Tue, 11 Apr 2017 21:42:54 +0000

What is the purpose of Mail to keep offline, when using IMAP?